Website Usability Test – Hard to Believe Results of the Israel Internet Association Web Site (ISOC-IL)Thursday, February 17th, 2011
I didn’t plan on testing the Israeli ISOC website. All I wanted to do was sign up for a conference. I received an error message that I have to enter the system.
The problem is that there aren’t any instructions on how to do this.
Unfortunately there is no phone number, or other contact info available for me to sign up offline. When I backed up I did find a phone number but I just got a recording.
I am a resourceful website user and eventually found a tiny contact us link at the bottom of the page. It linked to a page with phone numbers. The automated answering machine didn’t give me good choices but luckily I found the right person.
She knew about the bug.
I can understand not having enough resources to fix a bug. But I can’t understand why they didn’t leave a more helpful message – with contact info so people can sign up offline.
Website Usability Test – Lessons Learned
- Always check your forms and try to break them
- When a bug is found – immediately update error messages so people are not left high and dry
- Fix bug as soon as possible. If it is not worth it to fix the bug make sure your error message is effective